Cancellation and refunds

How to cancel

Signed in, from any page:

1. Open Billing from the account menu.
2. Press Cancel subscription and confirm.

That is the whole process. There is no telephone number you have to call, no email you have to send, no support ticket, no retention offer, no discount to decline and no sequence of screens asking why you are leaving. Cancelling is at least as easy as subscribing was, because it should be.

We email you a confirmation immediately, and it states the date your access ends. If you cannot reach your account for any reason, write to support@1789apparell.shop or call +1 943 322 0670 and we will cancel it for you. That route exists as a fallback, not as the route.

What happens next

• The subscription does not renew again.
• Your plan keeps working until the end of the period you have already paid for.
• At the end of that period the account moves to the free plan. It is not deleted, and saved projects stay until you delete them or close the account.
• Allowance remaining in the period does not convert into anything and is not refunded, because an allowance is a service allowance and never money.

Refunds

Cancel any time. Your plan stays active until the end of the period you have paid for. We do not refund part of a period.

We do refund, in full and without argument, in each of these cases:

• A charge you did not authorise. Tell us and we refund it, then work out what happened.
• A duplicate charge, or a charge after you cancelled. Refunded in full.
• The service was materially unavailable for a substantial part of a period you paid for. Refunded pro rata for the time it was down.
• You were charged a renewal you had no reasonable way to see coming — because a reminder we owed you did not arrive, for instance. Refunded in full.
• You subscribed by accident and have not used the plan in that period. Ask within fourteen days and we refund it. This is a policy of ours, not a statutory right, and we honour it exactly as written.

There is no statutory cooling-off period for online digital services bought in the United States, and we do not claim there is one. What we do have is the policy above, and under Section 5 of the Federal Trade Commission Act a published refund policy is one we are obliged to follow. We intend to.

How to ask for a refund

Email support@1789apparell.shop with the account email address and the charge date, or call +1 943 322 0670. We answer within one business day. Approved refunds go back to the card used, and normally appear within five to ten business days depending on your bank.

The free plan

There is nothing to cancel. It takes no card, it does not expire and it never becomes a paid subscription on its own. You can delete the account whenever you like from Billing.

If a price changes

We email you at least thirty days before a price change affects you. You can cancel before it takes effect, and the current price applies until then.